LUVICI GEMS INTERNATIONAL
Q: What makes Luvici Gems International unique?
A: We specialize in super-rare gemstones, high value, medium-priced Gemstones and
bespoke heirlooms crafted by master artisans in Nairobi and Bangkok. Each piece is a
narrative of geological wonder and human artistry, backed by a Provenance Certificate
detailing its origin, enhancements, and craftsmanship. [Disclaimer] While some of our
gemstones are certified, select pieces are offered without certification—each clearly noted
in the product details for complete transparency. Select gemstones from our collection will
soon be accompanied by official certification, reflecting our continued commitment to
authenticity and excellence
Q: Are Luvici gemstones ethically sourced?
A: Absolutely, our gems are conflict-free. We aim to in cooperate Blockchain technology to
ensures full traceability in the future.
Commitment to Ethical Sourcing & Future Innovation
At Luvici Gems International, we uphold the highest standards of ethical integrity by
partnering exclusively with conflict-free mining operations that adhere to globally
recognized sustainability practices. While we currently ensure traceability through
rigorous vetting of our sources, we are actively exploring the integration of blockchain
technology in the near future. This advancement will further enhance transparency,
allowing clients to verify the journey of each gemstone—from its origin in responsibly
managed mines to its final form as a meticulously crafted masterpiece.
Our present partnerships with trusted, sustainably certified mining entities reflect our
unwavering dedication to environmental stewardship and social responsibility, laying the
groundwork for tomorrow’s innovations.
Driven by our vision for global excellence and ethical leadership in the gemstone trade,
Luvici Gems International is actively pursuing membership with the International Colored
Gemstone Association (ICA) and other distinguished industry bodies—further affirming
our commitment to integrity, transparency, and responsible sourcing.
Q: Do you offer investment-grade gemstones?
A: Yes. Our High-Value Rarities Collection (e.g., Paraiba Tourmalines, Heirloom
Tanzanite's , and one –of- a kind Tsavorites, Spinels ,Sapphires, Alexandrite's and
Emeralds) is curated for appreciation. Each stone includes an independent appraisal
report.
Q: How do I commission a custom piece?
A:
1. Consultation: A private video or WhatsApp message communication to Luvici Team
Coordinator/Member
2. Stone Selection: Selected curated piece Images and videos will be sent
3. Design Process: Collaborate with our atelier via sketches and 3D renders.
4. Creation: Handcrafted in 8–17 weeks.
Q: Can I redesign a family heirloom with Luvici?
A: Yes. Our artisans specialize in reimagining heirlooms into modern masterpieces. Submit
photos of your piece, and we’ll propose a design narrative.
Q: Do you offer financing or payment plans?
A: For purchases over $50,000, we partner with Luxury Credit Group for tailored
financing. Cryptocurrency (BTC/ETH) is also accepted.
▼ Shipping & Insurance
Q: How are high-value gemstones shipped?
A: All orders over $30,000 are delivered via Brink’s Global Services or hand-unveiled by
a Luvici concierge. Insured up to 200% of the appraised value.
Q: Can I track my order?
A: Yes. You’ll receive a private tracking portal with real-time updates and 24/7
Support.
Refined. Secure. Worldwide.
At Luvici Gems International, we pride ourselves on delivering a flawless experience from
selection to arrival. Each order is handled with the utmost care, precision, and security to
ensure your treasures arrive as exquisite as when they left our hands
Domestic Shipping
We offer insured and trackable delivery within our country of origin, using trusted courier
partners.
• Processing Time: 1–3 business days
• Estimated Delivery: 3-5 business days
• Complimentary shipping is available on select high-value orders.
International Shipping
We proudly ship worldwide, bringing the brilliance of our gemstones to collectors,jewellers
and connoisseurs across the globe.
• Processing Time: 2–4 business days
• Estimated Delivery: 7–14 business days (varies by destination and customs
processing)
• All shipments are fully insured and come with end-to-end tracking.
All applicable domestic taxes are included in the product price at checkout for your
convenience.
For international orders, customs duties, VAT, or import taxes may be imposed by your
country. These charges are not included and are the responsibility of the recipient.
Every piece from Luvici Gems International is elegantly packaged in our signature luxury
boxes, designed to reflect the rarity and beauty of the gemstone inside.
Discretion and security are prioritized in every shipment to ensure peace of mind upon
delivery.
While we strive for punctuality, international customs inspections or peak shipping
seasons may cause unforeseen delays. We appreciate your patience and remain available
for updates and support
Our client Relations Team is at your service.
Email us at info@luvicigems.com or call +254 776 556 for personalized support.
Q: What is your return policy?
A:
• Standard Pieces: 10-day return window, in unworn condition.
• Bespoke/Custom: Final sale due to their unique nature.
• Memo Consignments: 10-day return for trade clients.
Q: What if my gemstone arrives damaged?
A: Contact us within 48 hours. We’ll arrange a courier pickup and expedite a replacement
or full refund.
Q: How do I verify my gemstone’s authenticity?
A: Each piece includes:
• A Provenance Certificate with GIA/AGTA details. (For Selected Gemstones)
• An appraisal letter for each piece quoting the current market value of the item and
the reference number of your stone from the company
• A thank you Note
Q: Are Luvici Gemstones treated or enhanced?
A: We disclose all treatments (e.g., heat, diffusion). Our No-Treatment Collection
guarantees 100% natural stones, certified by the GIA [Gemological Insitute of America]
Q: How do I care for my Luvici Gemstone?
A: Receive a complimentary Care Kit with a microfiber cloth. Avoid ultrasonic cleaners for
opals, emeralds, and pearls.
Q: Is my payment information secure?
A: Yes. We use 256-bit SSL encryption and are PCI-DSS compliant. For wire transfers, our
accounts are verified via SWIFT GPI.
Q: Will my data be shared with third parties?
A: Never. We ensure ironclad user data by encrypting your message. Multi-factor
authentication (biometric, hardware keys, OTP).
• Client-controlled data deletion with cryptographic shredding.
• AI-driven anomaly detection for real-time threat response.
Commitment to Data Protection & Compliance
As we grow and scale, Luvici Gems International is strategically aligned with globally
recognized data protection standards. We are committed to implementing a robust
compliance framework, including adherence to GDPR (General Data Protection
Regulation), CCPA (California Consumer Privacy Act), and HIPAA (Health Insurance
Portability and Accountability Act). To ensure accountability and transparency, we will
engage third-party auditors from industry-leading firms such as Deloitte and KPMG for
regular, rigorous evaluations of our systems and processes. This proactive approach
underscores our dedication to safeguarding client data with the highest levels of integrity,
security, and regulatory compliance as we evolve.
Q: How do I become a Luvici trade partner?
A: Submit trade references or Jewelers’ Board of Trade (JBT) membership. Approved
partners gain access to exclusive stones and VIP events or contact our concierge team
info@luvicigems.com
Q: Do you offer memo (consignment) terms?
A: Yes. Registered retailers receive 10-day memos with pre-negotiated margins.
Pricing & Wholesale Benefits
What are your wholesale pricing Tiers
▪ Small stores (1-50 pieces): Competitive bulk discounts
▪ Medium stores (50-500 pieces): Volume based pricing
▪ Large Chains (500+ pieces): custom pricing and long-term contracts
Do you offer financing or payment plans?
Yes, options include
▪ 50/70 for established buyers
▪ Lease –to-own for high value stones