LUVICI TOKENS (LVGIDMD) –

Q.What are LUVICI TOKENS?
A. LUVICI TOKENS (Ticker: LVGIDMD) are our exclusive, blockchain-based loyalty reward points. Every point you earn is backed by luxury merchandise value and can be redeemed for $100 each in fiat cash or used towards purchases in our store.
Q. How do I earn LUVICI TOKENS?
A. You earn tokens every time you purchase from the Luvici Gems International website store, whether it’s:
• Physical merchandise (high-value gemstones, high-end jewelry, curated Art collectibles) or Digital products (Gift cards, exclusive NFT assets)
The higher the value of your purchase, the more tokens you earn.
Q. Do Legacy Customers get special benefits?
A. Absolutely. Legacy Customers enjoy:
• Higher token earning rates
• Priority redemption before the general public
• Early access to exclusive collections & token-related events
Q. How are the reward tiers structured?
A. We have three-tier levels, each offering increased benefits:
1. EntryLevel/Silver/MysteryShopper–10,000LVGIDMD

2. Mid-Tier/Gold–100,000LVGIDMD

3. Top-Tier/Diamond–1,000,000LVGIDMD
The higher your tier is, the more exclusive privileges you unlock.
Q. How much is 1 LUVICI TOKEN worth?
A. Each token = 1 LVGIDMD = USD 100 in value.
Q. How can I use my tokens?
You can:
• Redeem for fiat cash via participating cryptocurrency exchanges (coming soon)
• Pay partially or fully for Luvici merchandise (both digital and physical) on our store
• Save and accumulate tokens for higher-tier status and greater perks
Q. Will LUVICI TOKENS be listed on a crypto exchange?
A.Yes, eventually. We plan to list LVGIDMD on select, reputable crypto exchanges. This will allow you to trade, sell, or hold tokens as an appreciating digital asset.
Q. Is this like regular loyalty points?
A. Not at all. Unlike traditional points, LVGIDMD tokens are blockchain-secured, pegged to the tangible value of gemstones driven by supply and demand in the Gem Economy, and have real monetary value. They can be redeemed, traded, or collected as a long-term investment.
Q. Why should I start collecting tokens now?
A• Early adopters will benefit from exclusive bonuses and legacy multipliers
• Token value is backed by luxury gemstones, offering stability and rarity-based
appreciation

• Once our exchange launch occurs, market demand could further increase token desirability
Q. How do I join the program?
A. Simply make any qualifying purchase from our store — physical or digital — and you’ll automatically be enrolled and start earning LVGIDMD tokens.

Q. What is the Normal reward program?

A.The normal loyalty reward program is as follows ;

Luvici Gems – Celestial Circle™ Loyalty Program 

Program Overview 

The Celestial Circle™ is not just a loyalty program—it is an exclusive membership experience crafted for those who appreciate the rarest treasures on Earth. Every purchase, whether a timeless gemstone or a Luvici digital collectible, brings you closer to unparalleled privileges, curated luxury experiences, and investment-grade rewards. 

How It Works 

1. Earn Luvici Points – For every $1 spent in-store or online, earn 0.01 Luvici Store Points. 
2. Exclusive Multipliers – Special promotions and VIP events offer up to 5x points. 
3. Redeem for Luxury – Use your points to acquire gemstones, fine jewelry, digital gift cards, or bespoke experiences. 
4. Tiered Prestige – Advance through our three elite tiers for ever-increasing rewards. 

Membership Tiers 

1. Silver Horizon (999 + Points) 

• Welcome gift: Complimentary gemstone care kit 
• Early access to selected collections 
• Birthday month double points 

2. Golden Aster (1,000 – 19,999 Points) 

Silver horizon perks plus ; 

• Complimentary annual gemstone polishing service 
• Invitations to private trunk shows and previews 
• 1 Complimentary valuation session per year 
• Free Exclusive “Member’s Cut” designs 

3. Diamond Zenith (20,000+ Points) 

Golden Aster perks plus ; 

• Dedicated gemstone investment concierge 
• First rights to rare and one-of-a-kind acquisitions 
• Invitations to global luxury events and gemstone auctions 
• Annual Bespoke Creation Credit towards a custom jewelry masterpiece 
• Enjoy complimentary bespoke concierge services from our Atelier, in collaboration with the world’s finest jewelers and master craftspeople in gold and platinum. Whether inspired by your grand vision or guided by our relentless pursuit of perfection, your purchase can be transformed into a world-class jewelry masterpiece 

Exclusive Member Benefits 

• Priority Sourcing: We locate and acquire specific gemstones upon request. 
• Free Bespoke Jewelry services; Our  Exclusive Diamond members can work with our atelier to curate one-of-a-kind pieces according to your unique vision or our grand vision 
• Investment Insights: Quarterly gemstone market reports and trend analysis. 
• Global Privilege Access: Partner benefits with elite auction houses, luxury brands, and fine art galleries. 
• Surprise Luxe Drops: Limited-edition gemstone pieces available only to Celestial 

 Circle™ members. 

 Joining Is Effortless 

All customers are automatically enrolled upon their first purchase at Luvici Gems Store. Your journey from admirer to connoisseur begins with your very first stone. 

Q: How do I commission a custom piece?
A:
1. Consultation: A private video or WhatsApp message communication to Luvici Team
Coordinator/Member
2. Stone Selection: Selected curated piece Images and videos will be sent
3. Design Process: Collaborate with our atelier via sketches and 3D renders.
4. Creation: Handcrafted in 8–17 weeks.
Q: Can I redesign a family heirloom with Luvici?
A: Yes. Our artisans specialize in reimagining heirlooms into modern masterpieces. Submit
photos of your piece, and we’ll propose a design narrative.
Q: Do you offer financing or payment plans?
A: At Luvici Gems International, we offer a broad array of secure and flexible payment options for our clientele.

We are pleased to offer flexible financing solutions to accommodate your acquisition through trusted partners Klarna and Affirm. These services provide convenient installment plans, allowing you to enjoy your selected piece immediately while spreading the cost over time with transparent terms.Should you require assistance in selecting the best payment plan for your needs, our team is available to guide you through the options available during checkout.

For purchases up to $50,000, we accept Visa, Mastercard, American Express, JCB, Apple Pay, Google Pay, Klarna, Sofort, and Shopify Payments.

For transactions exceeding $50,000, we facilitate seamless high-value settlements through direct bank wire transfers and bespoke financing solutions in partnership with Luxury Credit Group.

In addition, we accept cryptocurrency (BTC and ETH) for both high-value acquisitions and select microtransactions, subject to compliance review.

I. STANDARD TRANSACTIONS (≤ $50,000 USD)

We facilitate seamless settlement via:

• Major Credit Networks: Visa, Mastercard, American Express, JCB
• Digital Wallets: Apple Pay, Google Pay
• Specialized Payment Solutions: Klarna, Affirm & Sofort
• Platform Integration: Shopify Payments

II. HIGH-VALUE TRANSACTIONS (> $50,000 USD)

For acquisitions of significant magnitude, we provide:

• Tailored Financing: Exclusive arrangements via Luxury Credit Group (structured repayment terms)
• Bank-Grade Transfers: Secure SWIFT/SEPA remittances (initiated through your private banking institution)
• Cryptocurrency Settlement: Select cryptocurrencies (BTC/ETH) accepted at institutional exchange rates

III. CRYPTOCURRENCY PROVISIONS

Digital assets are accommodated for transactions of all magnitudes, subject to:

• Real-time valuation audits
• Blockchain confirmation protocols
• Compliance with AML/KYC frameworks

Shipping & Insurance
Q: How are high-value gemstones shipped?
A: All orders over $30,000 are delivered via Brink’s Global Services or hand-unveiled by
a Luvici concierge. Insured up to 200% of the appraised value.
Q: Can I track my order?
A: Yes. You’ll receive a private tracking portal with real-time updates and 24/7
Support.

Refined. Secure. Worldwide.
At Luvici Gems International, we pride ourselves on delivering a flawless experience from
selection to arrival. Each order is handled with the utmost care, precision, and security to
ensure your treasures arrive as exquisite as when they left our hands
Domestic Shipping
We offer insured and trackable delivery within our country of origin, using trusted courier
partners.
• Processing Time: 1–3 business days
• Estimated Delivery: 3-5 business days
• Complimentary shipping is available on select high-value orders.
International Shipping
We proudly ship worldwide, bringing the brilliance of our gemstones to collectors,jewellers
and connoisseurs across the globe.
• Processing Time: 2–4 business days
• Estimated Delivery: 7–14 business days (varies by destination and customs
processing)
• All shipments are fully insured and come with end-to-end tracking.

All applicable domestic taxes are included in the product price at checkout for your
convenience.
For international orders, customs duties, VAT, or import taxes may be imposed by your
country. These charges are not included and are the responsibility of the recipient.

Every piece from Luvici Gems International is elegantly packaged in our signature luxury
boxes, designed to reflect the rarity and beauty of the gemstone inside.
Discretion and security are prioritized in every shipment to ensure peace of mind upon
delivery.

While we strive for punctuality, international customs inspections or peak shipping
seasons may cause unforeseen delays. We appreciate your patience and remain available
for updates and support

Our client Relations Team is at your service.
Email us at info@luvicigems.com or call +254 776 556 for personalized support.

Q: What is your return policy?
A:
• Standard Pieces: 10-day return window, in unworn condition.
• Bespoke/Custom: Final sale due to their unique nature.
• Memo Consignments: 10-day return for trade clients.
Q: What if my gemstone arrives damaged?
A: Contact us within 48 hours. We’ll arrange a courier pickup and expedite a replacement
or full refund.

Q: How do I verify my gemstone’s authenticity?
A: Each piece includes:
• A Provenance Certificate with GIA/AGTA details. (For Selected Gemstones)
• An appraisal letter for each piece quoting the current market value of the item and
the reference number of your stone from the company
• A thank you Note
Q: Are Luvici Gemstones treated or enhanced?
A: We disclose all treatments (e.g., heat, diffusion). Our No-Treatment Collection
guarantees 100% natural stones, certified by the GIA [Gemological Insitute of America]
Q: How do I care for my Luvici Gemstone?
A: Receive a complimentary Care Kit with a microfiber cloth. Avoid ultrasonic cleaners for
opals, emeralds, and pearls.

Q: Is my payment information secure?
A: Yes. We use 256-bit SSL encryption and are PCI-DSS compliant. For wire transfers, our
accounts are verified via SWIFT GPI.
Q: Will my data be shared with third parties?
A: Never. We ensure ironclad user data by encrypting your message. Multi-factor
authentication (biometric, hardware keys, OTP).
• Client-controlled data deletion with cryptographic shredding.
• AI-driven anomaly detection for real-time threat response.
Commitment to Data Protection & Compliance
As we grow and scale, Luvici Gems International is strategically aligned with globally
recognized data protection standards. We are committed to implementing a robust
compliance framework, including adherence to GDPR (General Data Protection
Regulation), CCPA (California Consumer Privacy Act), and HIPAA (Health Insurance
Portability and Accountability Act). To ensure accountability and transparency, we will
engage third-party auditors from industry-leading firms such as Deloitte and KPMG for
regular, rigorous evaluations of our systems and processes. This proactive approach
underscores our dedication to safeguarding client data with the highest levels of integrity,
security, and regulatory compliance as we evolve.

Q: How do I become a Luvici trade partner?
A: Submit trade references or Jewelers’ Board of Trade (JBT) membership. Approved
partners gain access to exclusive stones and VIP events or contact our concierge team
info@luvicigems.com
Q: Do you offer memo (consignment) terms?
A: Yes. Registered retailers receive 10-day memos with pre-negotiated margins.
Pricing & Wholesale Benefits
What are your wholesale pricing Tiers
▪ Small stores (1-50 pieces): Competitive bulk discounts
▪ Medium stores (50-500 pieces): Volume based pricing
▪ Large Chains (500+ pieces): custom pricing and long-term contracts
Do you offer financing or payment plans?
Yes, options include
▪ 50/70 for established buyers
▪ Lease –to-own for high value stones